Gestione ordini

Transforming the customer experience from browse to fulfillment

Customer-centric experiences require more intelligence than ever before to engage customers, deliver the right product, through the right channel, with the speed and convenience that consumers expect. As your business grows, you also need to adapt and scale even faster to keep pace, all while delivering a seamless customer experience from engagement to delivery and support. Blue Yonder transforms order management (OMS) with an augmentative, microservices based approach which delivers the rapid time-to-market, scale and performance businesses need from inventory availability, order, orchestration, and fulfillment to help you gain a competitive edge.

Connected Commerce

Providing seamless experiences online and in-stores to deliver the right product, at the right time, through your consumer’s channel of choice.

Gestione ordini | Blue Yonder

Blue Yonder’s order management redefines how commerce happens – delivering meaningful customer experiences and removing lengthy upgrades and technical obstacles that get in the way of business transformation. Our augmentative, domain-centric microservices deliver performance and flexibility, allowing businesses to start with what they need today knowing that they can add capabilities tomorrow. By processing thousands of transactions per second, Blue Yonder delivers the response time, scale and performance so volume no longer becomes a concern. Furthermore, Blue Yonder’s 40+ microservices can operate independently or seamlessly integrate to provide a modular architecture that can deliver results in weeks not years for a faster time to value.

Microservices-Based Applications

Complete Real-time Inventory Visibility Across Your Network

Provide real-time product availability (ATP), from enterprise in-stock/out-of-stock messaging to location and proximity-based availability. Powered by the latest artificial intelligence (AI)/machine learning (ML), real-time reservations and segmentation, businesses can maximize inventory exposure and deliver accurate promises without risk of disappointing customers or overselling.

Optimize Delivery Dates, Last-Mile Options and Fulfillment Decisions

Increase conversion rates and improve customer satisfaction by presenting customers with personalized, market-based options for when and how they can receive their products (order by, get by, get it today) while also improving cost to serve from promise to post-order decisioning with ML and fulfillment powered optimization algorithms.

Seamless Order Management From Click To Collect

Gain an enterprise view and manage orders regardless of channels, source, and types – digital, B2B, stores, call centers, online marketplaces, etc. Schedule, orchestrate, modify, and support the complete order lifecycle with a single source of truth from order to delivery, including call center and returns.

Adaptive Fulfillment & Warehousing

Whether local stores or urban-based fulfillment centers, enable the speed and convenience customers expect whether it be curbside pickup, buy online/pickup in-store (BOPIS), ship from/to store, or same-day delivery. From receiving and putting away, to picking, packing, and customer or carrier handoff, streamline processes and increase the efficiency of end-to-end fulfillment operations to meet customer expectations.

Order and Fulfillment Insights

Helps retailers improve the percentage of perfect orders by delivering end-to-end visibility into order fulfillment. Leverages advanced ML algorithms and AI capabilities to generate actionable insights and predict potential issues that will impact delivery of orders.

Vantaggi

Gain Real-time Availability

Migliora il coinvolgimento dei clienti e i tassi di conversione dell’e-commerce con dati di disponibilità delle scorte a livello aziendale, di posizione e in tempo reale.

Keep and Deliver Promises

Provide accurate product availability and order promises to meet customer expectations each and every time.

Increase Order Visibility

Deliver transparency from browse to order to fulfillment so your customer always knows their order status.

Esperienze personalizzate

Make recommendations and deliver the right product, at the right time, through the customer’s channel of choice.

Optimize Fulfillment

Evadi gli ordini in modo redditizio ed efficiente in tutta la rete in base a costi, selezione dei prodotti, distanza e altro ancora.

Improve Time to Value

Leverage scalable, augmentative microservices that can be deployed in a matter of months to rapidly address business issues.

Realizza il tuo potenziale commerciale con Blue Yonder

Migliore esperienza del cliente (CX) 

Offri esperienze di acquisto personalizzate che coinvolgano i clienti dall’inizio del percorso di acquisto, per aumentare i tassi di conversione. 

Trasformazione digitale

Integra lo shopping online con le esperienze in negozio, per un percorso di acquisto senza interruzioni che coinvolga i clienti indipendentemente da come fanno acquisti.

Opzioni di velocità e comodità migliorate 

Offri ai clienti la possibilità di ottenere il prodotto giusto, al momento giusto, attraverso il loro canale preferito (spedizione a casa, BOPIS, marciapiede, spedizione standard) ottimizzando al contempo i costi.

Migliore esperienza del cliente

Utilizza le tecnologie più recenti e le funzionalità rivolte ai clienti per soddisfare continuamente le aspettative dei consumatori in continua evoluzione.

Integrazione più rapida

Integra microservizi basati su API nelle soluzioni esistenti invece di effettuare sostituzioni integrali.

Eccellenza operativa

Soddisfa le richieste più elevate con una soluzione altamente scalabile, altamente efficiente e auto-ottimizzante con la scienza dei dati.

Orchestrazione ottimizzata degli ordini

Utilizza un’unica fonte di verità per le transazioni degli ordini, per garantire l’accuratezza dell’ordine e i tempi di evasione previsti

Visibilità end-to-end

Sfrutta la visibilità dell’inventario in tempo reale per comprendere meglio quanto inventario è disponibile e dove per aumentare i tassi di coinvolgimento e i ricavi

Migliore evasione

Riduci il costo del servizio soddisfacendo le aspettative dei clienti con l’ottimizzazione multifattoriale

Efficient store operations

Leverage stores for in-store fulfillment while optimizing the process of receiving, prioritizing, picking, packing and delivering consumer orders to drive labor efficiencies, improve fill rates, and improve customer satisfaction.

Maggiore soddisfazione del cliente

Enable shoppers to get accurate and on-time curbside, BOPIS, ship from/to store, and same-day delivery/ last mile delivery while driving fulfillment efficiencies.

Improved P&L

Support fulfillment while reducing the cost to serve

Ottieni un rendimento del 394% sugli investimenti con Luminate™ Solutions

Leader nella SPARK Matrix™ 2022: Sistemi di gestione degli ordini omnicanale (OMS)

Walgreens intraprende l’evoluzione del commercio digitale con Blue Yonder

Basato su Luminate

La piattaforma n. 1 al mondo per la logistica digitale

Aggiornamenti e approfondimenti da Blue Yonder